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FAQs

How to place an order?

Click on a Product Photo to see more detailed information. Choose the specification you want and enter the quantity, and click Add to Cart. You may continue shopping or view your cart once you are ready to place an order.

Please enter the required customer information such as email, name and delivery address. Click Shipping Method to view the total amount. click Continue to Payment Method to see our bank details then complete the order. Please send us a screen shot copy of the proof of payment once settled for confirmation.

If, for some reason, you encounter issues upon checkout, please fill out the order form below and email us the accomplished form at hello@balaytiabel.com.

Item:
Size:
Color:
Quantity:
Full name:
Complete shipping address:
Mobile Number:

Please send the accomplished order form at hello@balaytiabel.com so that we could also provide quote for shipping fee. You may also send thru viber at 09167265081.

How do I pay?

Mode of payment is thru bank deposit or online fund transfer - either BDO or BPI. We will send you our bank details once we receive the accomplished order form.

How and when do you ship orders?

We will process your online order within 1-2 days, given they are in stock.

We typically ship orders on Tuesdays and Fridays, with payment cutoff one (1) day prior shipping. For instance, if your order is placed on a Friday, we will ship it on Tuesday.

If you'd like your order to be shipped right away (except Sundays), please add P150 for handling fee. We usually ship nationwide via LBC.

How much is shipping?

Shipping fee would depend on the quantity of your order and location. We can add to/combine multiple orders to save on shipping costs.

When will I receive my order?

Delivery is usually 1-2 working days for Luzon, 2-3 days for Visayas and 3-4 days for Mindanao.

What should I do if my shipment hasn't arrived yet?

Please let us know so we can personally followup your order.

Do you offer returns?

We do not accept returns unless your parcel is damaged or faulty in some way.

We do quality control prior shipping because we hope that you will love your inabel handwoven piece and that it will be carried with you for a lifetime.

Please contact us straight away if anything you've ordered is not as you expected. Please note that goods returned are at your expense.

How to care for inabel textiles?

- Hand or machine-wash on gentle cycle.
- Wash with similar colors.
- Use a mild detergent.
- Do not use bleach.
- Tumble dry on a delicate setting.
- Do not include clothes with hooks and velcro that will snag the yarn.
- For colored inabel textiles, perform a quick color test. Soak a colored portion of the blanket in cool water for a few minutes, then dab the blanket with a piece of plain white fabric or paper towel to see if the color bleeds. Wash the blanket by hand if there’s a substantial amount of color on the test cloth.

Do you have pure cotton blankets/towels?

Sorry, we do not have pure cotton inabel textiles. Material is a combination of polyester, cotton and rayon.

Do you ship internationally?

Sorry, we do not offer international shipping due to expensive shipping cost.